Shipping policy

Shipping Policy

Thank you for choosing TORQ.

We're committed to delivering premium automotive products as quickly and efficiently as possible. Every order is carefully packed and dispatched from New Zealand.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During product launches, promotional events, restocks or periods of exceptionally high demand, processing times may be extended. If your order is affected by a significant delay, we'll keep you updated via email.

Orders are considered dispatched once they have been collected by the shipping carrier.

Product Availability

Most products displayed on our website are available for immediate dispatch.

Occasionally, certain products may require additional time before dispatch due to high demand, incoming inventory or limited production runs.

Where a longer dispatch timeframe applies, this will generally be indicated on the product page or communicated to you after your order has been placed.

If your order includes both immediately available and delayed items, we may hold the shipment until all items are ready or contact you to discuss available options.

New Zealand Delivery

Once dispatched, estimated delivery times are generally:

  • Auckland & major urban centres: 1–3 business days
  • North Island: 2–4 business days
  • South Island: 2–5 business days
  • Rural addresses: Please allow an additional 1–3 business days

Delivery estimates are provided by our shipping partners and are not guaranteed.

Australian Delivery

We proudly ship throughout Australia.

Estimated delivery timeframes are displayed at checkout where available.

Delivery times may vary depending on customs processing, local carriers and destination.

Any applicable import duties, taxes or customs charges are the responsibility of the customer unless otherwise stated.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your delivery location and the products in your order.

From time to time, TORQ may offer free shipping promotions. Any applicable conditions will be displayed during checkout.

Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking updates to appear after your parcel has been collected.

Delivery Address

Customers are responsible for providing an accurate delivery address.

If you notice an error after placing your order, please contact us immediately at torqnz@gmail.com.

While we'll do our best to update your address before dispatch, changes cannot be guaranteed once an order has entered the fulfilment process.

Additional freight costs resulting from incorrect or incomplete delivery information may be the customer's responsibility.

Delivery Delays

While we aim to dispatch and deliver all orders promptly, occasional delays may occur due to factors outside our control, including:

  • Carrier network delays
  • Severe weather
  • Public holidays
  • Customs processing
  • High demand or inventory replenishment

We appreciate your patience and will always do our best to keep you informed if your order experiences an unexpected delay.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost, please contact us as soon as possible.

To help us investigate, please provide:

  • Photos of the external packaging
  • Photos of the damaged product (if applicable)
  • Your order number

We'll work directly with the shipping carrier to resolve the issue as quickly as possible.